EBONY BLACK PULLOVER COTTON FLEECE DESIGNER HOODIE _ A JOKE

Description

RETURN POLICY

“No question Asked” Return Policy

Free Returns within 60 days

When you approach us for return, believe us we will be more than Happy to help you. Because it’s a Great opportunity for us to show you our honesty and transparency, isn’t it? We will also get your feedback to improve our product and services. When you don’t like something, we encourage you to return it. Because when you don’t return it then it is Lose-Lose Situation for both of us. You will lose your money and we will lose your trust, where trust is more precious than money. Rather we advise you to go ahead and ask for refund/exchange. When we give you free returns, we may lose some money, but it’s totally ok. Because we will earn your precious trust.

Help us to earn more precious thing in our business, which is your trust, not money.

Returning with The Lucrebag is even easier than ordering one. You can place Return request online in “My Account” section Or You can email us at sales@thelucrebag.com or call us at +254 741 433821 or Whatsapp us at +254 777 089447 and tell us what’s going on. We will confirm the Refund/Exchange.

then You need to ship the parcel at  your nearest the lucrebag warehouse and you need to bear return shipping charges.

Nairobi, CBD warehouse address : 00100 Nairobi, Kenya

Nairobi, Kasarani warehouse address : 26170 Hunters – Kasarani, Kenya

Make sure the garment is in good state. Unused, of course. It’s totally ok if you have misplaced the original box and tags. You can even keep the gift which you have received in the parcel, just return the original product, that’s it.

Refund

Once we receive the Return shipment, 100% refund will be initiated within 24 hours and you will receive it in your bank account/Credit card within 5 to 7 days (Timing Depends on your local bank). Refund is Possible Only after Parcel is dispatched, delivered and you have already Returned your original garments to any of our warehouse.

Exchange

Once we Receive the Return shipment, we will dispatch your exchange shipment from our warehouse.

Exchange Your Standard size Garment with custom size Garment: If our standard sizes doesn’t fit you and you want Custom fit garment in exchange, then put your best fit garment with your The Lucrebag garment in your return shipment and send it to our nairobi CBD warehouse address. We will construct your garment from the scratch according to your measurement and deliver it to you in 10 to 15 days. We will save your measurements for your future orders also.

In one order Refund/Exchange is possible for one time Only.

FOR CUSTOM GARMENTS

We want to provide every customer a great experience. However, it is not very sustainable for us to offer returns and exchanges for a custom Garment as it is already manufactured according to your specifications and can’t be sold to anyone else. We will gladly replace items if they are defective or damaged. If you discover a manufacturing defect with a product you bought from our store, please send us an email at sales@thelucrebag.com from the email you placed the order with. We also provide Free Alteration for 15 days, starting from the day you received your order.